Please contact our technical support team in case you didn't find the answer on your question in the list.
How to create a common backlog for a project?
You can use one of saved projects as a common backlog for your projects. Create a project which contains all tasks for all future sprints of this project. For each new sprint you can load this common backlog document and drag only required tasks from the sprint backlog, which will contain all project tasks.
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How to report on a project status?
From any screen of the app tap the envelop button to send automatically generated report. You can also share any project via Dropbox using the app capabilities.
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How to create a backup copy of any project?
Link to your Dropbox account from the Projects list of the app and upload your project to any folder or create a new one for this purpose.
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How to change a task status?
Drag and drop task tickets between corresponding columns like in real task board. Note that you can’t move task from Done column.
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How to share a project?
Use Dropbox for projects sharing – you can upload and download any project right from the app.
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How to define sprint duration?
Tap the gear icon in the left bottom corner to open a Duration selection dialog and set the required amount of days and hours.
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How to define workday duration in the sprint?
Tap the gear icon in the left bottom corner to open a Duration selection dialog and set the required amount of days and hours. For example, if you set 5 days and 40 hours then you set 8 hours workday.
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Why can’t I set any duration of a task during sprint planning?
Duration values are defined according to the Scrum sprint poker values to simplify planning.
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Does the app support work with several projects?
Yes. You can save and load any project from the Projects list and even upload and download them to Dropbox.
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How to stop a sprint?
To stop a sprint tap the (stop icon) button on the Sprint screen or on the Burndown screen. You will be able either to delete undone sprint tasks or move them to the backlog.
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Why can’t I edit task duration during a sprint?
According to the Scrum methodology all tasks which are taken to the sprint consider to be locked for changes till the end of the sprint.
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How to convert an email to PDF?
In order to convert an email to PDF, select and copy email content, then go to PDF PROvider Clipboard section and convert from there.
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How can I get the whole content of an email?
Tap Forward in the Mail app, select and copy email content with From, To, Date and Subject fields. After that go to PDF PROvider, select Clipboard section and convert to PDF.
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My iWork documents do not appear in Documents tab when I’m trying to convert to PDF.
Before converting, save your iWork document in the latest version of iWork – 09.
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How can I send a converted PDF file back to Dropbox?
Open PDFs section in PDF PROvider and select files you want to send back to Dropbox. Tap on the action menu button in the right upper corner, select 'Share...' and then select 'Send to Dropbox' button.
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How do I rename/delete/send via email PDF files?
Open PDFs section in PDF PROvider and find the file you want to rename (delete, send). Then tap on the arrow at the end of the file name and you will see options for file: Open In, Send, Delete, Rename.
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How do I convert webpages to PDF?
There are two different ways to convert web pages into PDF.
1. Go to Web section of PDF PROvider, input URL and tap Action button to convert the web page.
2. Open the page you need in Safari. Change the URL prefix from http:// to pdfpro:// and the page will be transferred to Web section of PDF PROvider.
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How can I merge several PDF files into a one?
Open PDFs section in PDF PROvider and select files you want to merge. Tap on the action button in the right upper corner and select ‘Merge Documents’.
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Is there a way to define PDF Printer as a ’printer device’ in the available printer list of other apps?
PDF Printer doesn't act as virtual printer. It is a converter. The name of the app is such because the process of saving to PDF is called printing to PDF.
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How do I print webpages to PDF?
There are two different ways to convert web pages into PDF.
1. Go to Web section of PDF Printer, input URL and tap Action button to convert the web page.
2. Open the page you need in Safari. Change the URL prefix from http:// to printer:// and the page will be transferred to Web section of PDF Printer.
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How do I rename/delete/send via email PDF files in PDF Printer?
Open PDFs section in PDF Printer and find the file you want to rename (delete, send). Then tap on the arrow at the end of the file name and you will see options for file: Open In, Send, Delete, Rename.
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How can I send a converted PDF file back to Dropbox from PDF Printer?
Open PDFs section in PDF Printer and select files you want to send back to Dropbox. Tap on the action menu button in the right upper corner, select 'Share...' and then select 'Send to Dropbox' button.
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My iWork documents do not appear in Documents tab when I’m trying to convert to PDF.
Before converting, save your iWork document in the latest version of iWork – 09.
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How to print an email to PDF?
Go to Mail app, select and copy email content, then go to PDF Printer, select Clipboard section and convert to PDF.
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How can I get the whole content of an email?
Tap Forward in the Mail app, select and copy email content with From, To, Date and Subject fields. After that go to PDF PROvider, select Clipboard section and convert to PDF.
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What printers are supported without using a desktop computer as a server?
Connection with printers and printing methods are powered by e-Workshop ePrint SDK. You can find the full list of printers, which supported by Print Agent PRO directly, without using a desktop computer as a server, in this document - Supported printers list (0.11 Mb PDF file)
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I don’t see my printer in the Wizard Test Printer list. Why?
Check that WiFi is enbled on your iPad and your printer:
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How do I select a particular printer for printing?
Tap the printer icon under the tabs in the left part of the application window and select a printer from the opened dialog. You can also select a printer from the Print Settings dialog.
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How do I transfer my documents to Print Agent PRO for printing?
Once installed Print Agent PRO appears in the “Open in” list for many popular file types. So you can transfer attachments from Mail, documents opened with Safari and Dropbox and MobileMeiDisk applications. You can also copy documents to Print Agent PRO via USB cable using iTunes File Sharing.
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How can I transfer documents from an application, which doesn’t support ‘Open in’ list (e.g. Pages, Numbers, Keynote)?
Send documents by email to yourself, go to Mail app and open your documents in Print Agent PRO using ‘Open in’ list.
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How can I print web pages with Print Agent PRO?
Open the required web page in Web section of Print Agent PRO, then use the action button to select the printing method.
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How do I print the whole content of an email?
In order to print a whole email tap Forward in the Mail app, select and copy its content with the From, To, Date and Subject fields. Then go to Print Agent PRO, select Clipboard section and print from there.
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What is AirPrint Technology?
AirPrint technology was designed for WiFi printers to provide wireless printing. Bearing in mind that nowadays the market of mobile devices is growing very fast, this step looks pretty reasonable. Apple Computer, Inc. with its leading position on the mobile market supports this technology in its iPad and iPhone devices in order to make them even more mobile and give the users of iDevices the possibility to print documents right from the device without any wires. HP printers which support AirPrint are called ePrint printers. However, there is a slight difference between ePrint and AirPrint - ePrint gives you the possibility to e-mail the document to printer which is connected to the Internet. Currently other printer producers, such as Canon, Lexmark, Brother and Epson, start to add AirPrint support to their printers or announce it for their future models.
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What are the requirements for using AirPrint technology?
Here is the list of requirements for iDevice:
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How do I know whether my printer is AirPrint enabled?
Check the list of supported models on the AirPrint Information page.
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What if my printer is not in the list of AirPrint enabled printers?
If your printer is not in the list and you don't plan to buy a new HP printer or wait for AirPrint-enabled printer from other vendors, you can install an AirPrint support on the desktop of your computer and send a request to our technical support which will find a way to help you to set up the AirPrint connection between your printer and your iDevice.
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Why do I have to install an AirPrint support on my computer? I have a Wi-Fi printer (not from the list) and I’m able to print documents wirelessly from it. I want to do the same from my iPad/iPhone.
Laptop or a desktop with the installed AirPrint support works as a printer server for your iPad/iPhone and after installing it you’ll be able to print from your iDevices wirelessly.
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The application was working good for a while and then just stopped working. It says ‘No printers found’.
Please update your printer software and reconnect your printer to WiFi network. If it won’t help, reinstall your application (there won’t be any extra charges).
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